You may return unused soaps within 30 days of delivery for a full refund less shipping and handling costs. We will pay the return shipping cost if the return is the result of our mistake. Return used soap with the original invoice and a note explaining your reason for the return to Beekman's COPA Soaps, 438 East Girard Avenue, Philadelphia, PA 19125. Refunds will be issued within several business days of receipt.
Orders are normally shipped within 3 business days after your payment is processed. All orders are shipped Ground, and delivery will be made within the ordinary course of business. If you provide us with a valid e-mail address, you will receive tracking confirmation from the ground carrier. We do not guarantee specific delivery times, nor do we offer express shipping services. Claims for lost or damaged goods must be made to the Ground Carrier as soon as possible. Your failure to promptly contact the Ground Carrier voids any responsibility we may have to reimburse you.
We may offer free ground shipping on certain orders delivered within the United States, otherwise, you will be charged the prevailing rate as currently advertised on our website.
Additional Shipping Charges: Failing to provide a correct shipping address or providing an incomplete one may result in additional charges to your account as well as delivery delays.
Our website is PCI compliant, and we use Authorize.net as a credit card processing gateway. All other data transmissions are SSL encrypted. Our website displays current security seals validating these security claims.
We collect information about you required to complete your order. Your on-line credit card transaction is being handled directly by the banks in real-time, and as a result, we never collect, transfer nor store your credit card data. Information that we do collect and store like your name and address is protected at a level of security recognized as being consistent with data security measures on a global basis. We will NOT voluntarily share your personal data with anyone beyond what's necessary to complete your order. Other than promotions we occasionally offer, we will not solicit you unless you affirmatively agree to receive our offerings.
If you have further questions regarding our policies, You may reach us most Mondays thru Fridays, 9:30 am to 4:30 pm EST, toll free at 800-315-5690. We accept messages after hours, and emails at email@example.com. Our shop is located at 438 East Girard Avenue, Philadelphia, PA 19125. Our local telephone number is 215-426-5594. Visitors accepted by appointment only.